Understanding your information, from browsing to checkout.
About this policy
This Privacy Policy describes how Kalibra collects, uses, and shares personal information when you visit our website, create an account, place an order, or contact us.
In this policy, “Kalibra”, “we”, “us”, and “our” refer to the business operating this website. “You” refers to the person using the website or the person on whose behalf it is used. “Personal information” means information that identifies you or can reasonably be linked to you.
For questions about this policy or your information, please use our contact page.
Information we collect
The information involved depends on how you use the website.
Information you provide
- Account details: your name, email address, login details, and account preferences.
- Order details: billing and shipping addresses, contact details, products ordered, transaction references, and related correspondence.
- Support messages: the information you include in forms, enquiries, or other communications with our team.
Information collected during a visit
Website and server systems may record technical information such as your IP address, browser type, device information, pages requested, referring pages, and the date and time of a visit. Cookies and similar technologies may also support your session and shopping cart.
Please avoid including sensitive personal information or payment-card details in contact-form messages.
How information is used
We use information relevant to the following activities:
- Providing the website, your account, and the shopping-cart experience.
- Processing orders, arranging delivery, and handling cancellations or refund enquiries.
- Responding to questions and providing order-related updates.
- Maintaining records and meeting applicable obligations.
- Protecting accounts, investigating misuse, and maintaining website security.
- Understanding website performance and improving the experience, where appropriate tools and permissions are in place.
If you choose to receive marketing communications, you can use the unsubscribe option in those messages or contact us to change your preference.
When information is shared
Information may be shared with service providers as needed to operate the website and fulfil orders. These may include hosting providers, payment processors, delivery services, and providers of customer-support or email services.
Payment information is handled through the payment services made available at checkout. Their handling of information is also subject to their own privacy notices.
We may disclose information when required by applicable law, to respond to a valid legal request, or to protect rights, safety, and the security of the website. If the business is reorganised, sold, or transferred, relevant information may be included in that process, subject to applicable requirements.
Retention & international processing
Information is kept for as long as needed for the purpose for which it was collected, including order fulfilment, customer support, recordkeeping, security, and applicable legal requirements.
Deleting an account does not necessarily remove records that must be retained for those purposes. Contact us if you would like to discuss a particular record or request.
Hosting and other service providers may process information in countries other than the country where you live. The protections and requirements that apply can differ by location.
Protecting your information
We use reasonable measures intended to protect personal information. No method of internet transmission or electronic storage can be guaranteed completely secure.
Keep your account password private and contact us if you believe your account has been accessed without your permission. We will not ask you to send your password through a contact form.
Your choices & requests
Depending on where you live and the rules that apply, you may have rights to access, correct, delete, or obtain a copy of personal information, or to object to or limit certain processing.
You can review available account information through My Account. For other requests, contact our team and describe what you would like us to review. We may need to verify your identity before responding.
You can also manage cookies through your browser and unsubscribe from optional marketing messages. Restricting essential cookies may affect login, cart, and checkout functions.
Cookies & similar technologies
Cookies are small files stored by your browser. They can help a website remember a session, keep items in a cart, or retain a preference.
The following describes typical WordPress and WooCommerce cookies. The cookies actually used can change with the features enabled on the live website and the services you interact with.
| Cookie / category | Purpose |
|---|---|
| woocommerce_cart_hash woocommerce_items_in_cart | Help WooCommerce recognise changes to the shopping cart. |
| wp_woocommerce_session_* | Connect your browser session with cart information stored by the website. |
| wordpress_logged_in_* wordpress_sec_* | Support authenticated account sessions. |
| wordpress_test_cookie | Checks whether the browser accepts cookies during login. |
| wp-settings-* wp-settings-time-* | Remember interface preferences for applicable signed-in users. |
| Optional analytics or marketing | May be used only where corresponding services are enabled. Their details should be provided with the live website’s cookie information. |
Your browser provides options to view, remove, and restrict cookies. Where the website offers a consent control, you can also use that control to manage optional categories.
Other websites & services
Links may take you to websites operated by others. Their privacy practices are governed by their own policies. Review those notices before providing information on another website.
This website and its research-product offering are intended for adults. If you believe a child has provided personal information to us, please contact us so we can review it.
Policy updates & contact
We may update this policy when website features, business practices, or applicable requirements change. The policy available on this page should be reviewed alongside any notices provided when information is collected.
For privacy questions or requests relating to your personal information, contact Kalibra.
All products are for research purposes. Not for human or animal consumption or administration. Please review our Terms & Conditions.
