KALIBRA / ORDER SUPPORT

Shipping, returns
& refunds.

From dispatch to your next delivery.
Everything you need to know, in one place.
ON THIS PAGE

A question?
Let’s talk.

Our team can help you find the information you need.

A clear path from our collection to your research.

US shipping
Free over $200
Dispatch cutoff
1pm PST · Mon–Fri
Refund requests
Within 30 days
01

Shipping

Kalibra offers free USPS Priority shipping on orders over $200 within the United States. Free-shipping offers apply to US delivery addresses unless otherwise stated.

Orders placed before 1pm PST, Monday through Friday, are scheduled for same-business-day dispatch. Orders received after the cutoff, on weekends, or on holidays are scheduled for the next business day.

USPS Priority Express is also available where offered at checkout. Shipping services, rates, and availability may change; review the options shown before placing your order.

02

Following your delivery

When your order ships, a shipping-confirmation email will include your tracking number. Use that number to follow the shipment with the carrier.

If you have a question about a shipment, contact our team with your order number and the delivery details you would like us to review.

03

Returns & refunds

If your order has not shipped, you may request cancellation and a refund by contacting Kalibra. Please include your order number so we can locate the purchase.

Refund requests may be submitted within 30 days of the order date. Contact us before sending any product back so we can review the request and provide instructions.

04

Refund timeframe

After a refund is processed, please allow 2–3 business days for it to appear in your account. Posting times can vary depending on the payment provider or bank.

05

Bulk & special orders

Planning a larger order or working with a specific research requirement? Get in touch with the product names, quantities, and any questions about your order. Our team will review the available options with you.

FOR THE WORK AHEAD
For laboratory research and analytical use only.
All products are for research purposes. Not for human or animal consumption or administration. Please review our Terms & Conditions.
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Clarity for your next step.

Questions about these policies or an existing order? Get in touch.
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